Q&A

About products

Brightest First Essence

Q&A

Q:what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:It looks like the contents are separated. Is the quality okay?

A:Because of the naturally derived ingredients, the color might become uneven due to the change in temperature. However, there is no quality problem, so please shake well before use.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the morning and evening.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, apply your own serum and/or cream as you like.

Q:what is the effect of "Brightest First Essence"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, away from heat and moisture.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product with a facial care device?

A:This product is not for the facial care device.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Does it contain surfactant?

A:It contains surfactants that support moisturizing and barrier functions. No petroleum-based surfactants are used.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Brightest Releasing Lotion

Q&A

Q: what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration and sedimentation

A:We use naturally derived ingredients, and the color may change or sediments may occur because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q: What kind of scent is this product?

A: No fragrance is used, but it has a refreshing scent of tea tree and plant-derived extracts.

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the morning and evening.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, apply your own serum and/or cream as you like.

Q:what is the effect of "Brightest Releasing Lotion"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, away from heat and moisture.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product with a facial care device?

A:This product is not for the facial care device.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Does it contain surfactant?

A:Surfactant is not used in the manufacturing process of "Brightest Releasing Lotion". However, it does contain a small amount of surfactant in the ingredients themselves. Please be assured that the raw materials are selected and used within safety to the skin as the top priority.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Brightest Multi Protection Day Cream

Q&A

Q: What is the difference between day cream and day emulsion?

A: Brightest Multi Protection Day Cream and Day Emulsion contain the same beauty ingredients and functions. The difference is texture/feel and SPF value. The day cream is an SPF30 PA+++ cream that has a fine texture and gives a moderate semi-gloss and protects the skin's moisture for a long time during the day. Recommended for autmn/winter and dry skin. Day Emulsion is an SPF37 PA+++ emulsion (moisturizing lotion) that provides a fresh texture, and a moist luster, and protects the skin's moisture for a long time during the day. Recommended for spring/summer and oily skin. However, both can be used regardless of the season, so please choose whichever your prefer. Use either at the end of your morning skin care routine.

Q: what kind of ingredients are included?

A:Please review the ”all ingredients of Brightest Multi Protection Day Cream” above.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:The contents do not come out/do not come out well.

A:Since an airless pump is used, it may be difficult to get the contents out, especially at the beginning of use. Press the pump head repeatedly to dispense the cream

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the morning.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, apply at the end of your morning care routine.

Q:what is the effect of "Brightest Multi Protection Day Cream"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, avoiding high temperature and humidity. If the product is stored in a hot place for a long time, the cream may become loose.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Does it contain surfactant?

A:Contains mainly surfactants that support moisturizing and barrier functions.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Brightest Energizing Night Cream

Q&A

Q: What is the difference between night cream and night emulsion?

A: Brightest Energizing Night Cream and Nigh Emulsion contain the same beauty ingredients and functions. The difference is texture/feel. The night cream has an elastic, dense texture that does not leaves the skin feeling dry. Recommended for fall/winter and dry skin. Night Emulsion is an emulsion (milky lotion) with a fresh, smooth texture and a feeling of use that is full of moisture. Recommended for spring/summer and oily skin. However, both can be used regardless of the season. So please choose whichever you prefer. Use either at the end of night skin care.

Q: what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the night.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, use this product at the end of skin care.

Q:what is the effect of "Brightest Energizing Night Cream"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, avoiding high temperature and humidity. If the product is stored in a hot place for a long time, the cream may become loose.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Does it contain surfactant?

A:Contains surfactants that support moisturizing and barrier functions. Petroleum surfactants are not used.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Brightest Multi Protection Day Emulsion

Q&A

Q: What is the difference between day cream and day emulsion?

A: Brightest Multi Protection Day Cream and Day Emulsion contain the same beauty ingredients and functions. The difference is texture/feel and SPF value. The day cream is an SPF30 PA+++ cream that has a fine texture and gives a moderate semi-gloss and protects the skin's moisture for a long time during the day. Recommended for autmn/winter and dry skin. Day Emulsion is an SPF37 PA+++ emulsion (moisturizing lotion) that provides a fresh texture, and a moist luster, and protects the skin's moisture for a long time during the day. Recommended for spring/summer and oily skin. However, both can be used regardless of the season, so please choose whichever your prefer. Use either at the end of your morning skin care routine.

Q: what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:The contents do not come out/do not come out well.

A:Since an airless pump is used, it may be difficult to get the contents out, especially at the beginning of use. Press the pump head repeatedly to dispense the cream

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the morning.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, apply at the end of your morning care routine.

Q:what is the effect of "Brightest Multi Protection Day Cream"?

A:Please review the prodct description above.

Q:How to store the product?

A:Store at room temperature, avoiding high temperature and humidity. If the product is stored in a hot place for a long time, the cream may become loose.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Does it contain surfactant?

A:Contains mainly surfactants that support moisturizing and barrier functions.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Brightest Energizing Night Emulsion

Q&A

Q: What is the difference between night cream and night emulsion?

A: Brightest Energizing Night Cream and Nigh Emulsion contain the same beauty ingredients and functions. The difference is texture/feel. The night cream has an elastic, dense texture that does not leaves the skin feeling dry. Recommended for fall/winter and dry skin. Night Emulsion is an emulsion (milky lotion) with a fresh, smooth texture and a feeling of use that is full of moisture. Recommended for spring/summer and oily skin. However, both can be used regardless of the season. So please choose whichever you prefer. Use either at the end of night skin care.

Q: what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:How long can one bottle last?

A:It lasts for about 2 months if you use the recommended amount in the night.

Q:How to use?

A:After washing your face, apply "Brightest First Essence" and then "Brightest Releasing Lotion". Afterwards, use this product at the end of skin care.

Q:what is the effect of "Brightest Energizing Night Emulsion"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, avoiding high temperature and humidity. If the product is stored in a hot place for a long time, the cream may become loose.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Does it contain surfactant?

A:Contains surfactants that support moisturizing and barrier functions. Petroleum surfactants are not used.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Spots Concentrate Serum

Q&A

Q: what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:How long can one bottle last?

A:Depending on the amount used, it lasts for about 2 to 3 months.

Q:How to use?

A:After conditioning your skin with lotion, apply an appropriate amount to areas of concern, then use cream or emlusion.

Q:what is the effect of "Spots Concentrate Serum"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, avoiding high temperature and humidity. If the product is stored in a hot place for a long time, the cream may become loose.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product with a facial care device?

A:This product is not for the facial care device.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Are mineral oil and/or parabens used?

A:Both mineral oil and parabens are not used.

Epsom salt

Q&A

Q:what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:What kind of scent is this product?

A: Based on tea tree, by adding sweet and warm fragrance such as fig, yuzu, and cypress, it is a scent that will calm your feelings with the image of a luxurious time in winter.

Q: How long can one product be last?

A: Approximately 100g (1 bag) is used for 3 times.

Q:what is the effect of "Epsom salt"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, away from heat and moisture.

Q:Can it be used on sensitive skin?

A: It contains ingredients that can be used by people with sensitive skin and children, but if you are concerned about it, please try it little by little.

Renewal-age Glow Mask

Q&A

Q:what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:How to use?

A:After conditioning your skin with lotion, apply an appropriate amount to areas of concern, then use cream or emlusion.

Q:what is the effect of "Renewal-age Glow Mask"?

A:Please review the prodct page.

Q:How to store the product?

A:Store at room temperature, away from heat and moisture.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Can I use this product in the morning as well?

A:Since this product doesn't contain any ingredients that may irritate your skin when exposed to UV rays, please be assured to use it in the morning and evening.

Q:Does it contain surfactant?

A:It contains surfactants that support moisturizing and barrier functions. No petroleum-based surfactants are used.

Brightest Lip Essence

Q&A

Q:what kind of ingredients are included?

A:Please review the product page for the ingredients.

Q:About discoloration

A:We use naturally derived ingredients, and the color may change because of that. Please be assured that the discoloration will not affect to the quality. No artificial dyes are used in our product.

Q:What kind of scent is this product?

A:No synthetic fragrance is used and it is fragrance-free.

Q:what is the effect of "Brightest Lip Essence"?

A:Please review the prodct page.

Q: When should I use this lip essence?

A: You can use it at any time you like, such as when your lips are dry. It can be used before applying lipstick as a base.

Q:How to store the product?

A:Store at room temperature, away from heat and moisture.

Q:What is the expiration date after opening the product?

A:Please use the product as soon as possible after opening.

Q:Can it be used on sensitive skin?

A:The ingredients in our product are gentle on sensitive skin. However, if you are concerned, please do a patch test on the inside of your upper arm before using. In the unlikely even that irritation such as redness, itchiness, or tingling occurs, please rinse immediately with water or lukewarm water and stop using.

Q:Are there any product and/or ingredients that should not be used together?

A:There are no particular ingredients that cannot be used together.

Q:Does it contain surfactant?

A:It contains surfactants that support moisturizing and barrier functions. No petroleum-based surfactants are used.

About purchase/payment

Q: What are the payment methods?

A: Credit card payment, Amazon Pay. Payment will be confirmed at the time of ordering the product. We support VISA, MASTER, AMEX, and JCB as credit card brands. In addition, as an express checkout, we also support Shop Pay, Apple Pay, Google Pay, and Amazon Pay.
Paidy. We will issue an invoice on the 1st of the following month, and will notify you by email or SMS (short message) by the 3rd of the following month. The payment method is convenience store payment (convenience store terminal) or bank transfer. Payment deadline is 10 days for both convenience store payment and bank transfer. Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer will be responsible for the transfer fee.

Q: How can I check if my order has been completed?

A: You can check it from your purchase history on My Page. In the unlikely event that it is not displayed in the purchase history even after the purchase is completed, please contact us from the FATUITE official LINE.

Q: Does it contain surfactant?

A: Contains surfactants that support moisturizing and barrier functions. No petroleum-based surfactants are used.

Regarding delivery

Q: How much is the shipping fee?

A: 600 yen (including tax: 660 yen). However, shipping to Hokkaido, Okinawa, and remote islands costs 1,200 yen (tax included: 1,320 yen). In addition, if you purchase 12,000 yen (tax included: 13,200 yen) or more in one payment , we will deliver it nationwide free of charge.

Q: Is cash on delivery possible?

A: Currently, we do not offer cash on delivery.

Q: Is it possible to ship overseas?

A: Currently, we do not ship internationally.

Q: Is it possible to specify the delivery date and time?

A: Currently, it is not possible to specify the delivery date and time.

Q: How to check the delivery status?

A: We will notify you to the email address you registered at the time of shipping. In addition, if you register FATUITE official LINE and link your account, you can check your purchase history and delivery status. please register.

Q: How soon will it arrive after ordering?

A: In the case of standard shipping, we will ship within 5 business days after your order. However, if there is a notice of delay in shipping in advance, or if there are long holidays such as national holidays, Obon holidays, New Year's, etc., shipping delays may occur. note that. *Shipping times may differ for each product, so please check the details on each product page.

About cancellation/return

Q: Is it possible to return the product after confirming the order?

A: Please note that in principle we cannot accept cancellations of orders due to customer convenience after the product has been shipped. As an exception, within 5 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. If any of the above apply, we will bear the shipping costs for returning the product.

Q: Is it possible to exchange after confirming the order?

A: Please note that in principle we cannot accept exchanges due to customer convenience after the product has been shipped. As an exception, within 5 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. If any of the above apply, we will bear the shipping costs for returning the product.

Q: Is it possible to cancel after confirming the order?

A: Please note that in principle we cannot accept cancellations of orders for personal reasons after the product has been shipped.

Registration/change of member information

Q: I would like to add or change my member information.

A: You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can add or change the member information of registered customers. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

Q: I registered my member information by mistake.

A: You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can change the member information of the registered customer. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

Q: I want to change my email address.

A: I'm sorry, but the email address cannot be edited from the user screen. If you entered your email address incorrectly or would like to change it, please contact us via our official LINE. In addition, various notifications such as purchase completion and shipping notifications will be sent to the registered email address from our info@fatuite.com. Please be careful about the reception setting of the e-mail address.

Q: I cannot receive emails.

A: All automatic notifications will be sent to your registered email address from info@fatuite.com. First of all, please check whether the email has arrived in your spam or spam folder. In addition, if you use mobile carrier mail or icloud mail, there are many cases where spam mail settings are particularly strict, so please check it.

Q: I can't log in.

A: Click the three lines on the top left of the screen (for smartphones) or the human icon on the top right of the screen (for computers) and enter your registered email address and password from there to log in. If you have not yet registered an account, please create an account from the same screen.

Q: I forgot my password.

A: If you have forgotten your password, you can reset it by resetting it. Please click the reset password button on the login screen and follow the instructions to reset your password.