Q&A

About purchase/payment

Q: What are the payment methods?

A: Credit card payment, Amazon Pay. Payment will be confirmed at the time of ordering the product. We support VISA, MASTER, AMEX, and JCB as credit card brands. In addition, as an express checkout, we also support Shop Pay, Apple Pay, Google Pay, and Amazon Pay.
Paidy. We will issue an invoice on the 1st of the following month, and will notify you by email or SMS (short message) by the 3rd of the following month. The payment method is convenience store payment (convenience store terminal) or bank transfer. Payment deadline is 10 days for both convenience store payment and bank transfer. Depending on the payment method, a fee will be charged for each monthly payment (billing). In the case of convenience store payment, the transfer fee is 356 yen (tax included), and in the case of bank transfer, the customer will be responsible for the transfer fee.

Q: How can I check if my order has been completed?

A: You can check it from your purchase history on My Page. In the unlikely event that it is not displayed in the purchase history even after the purchase is completed, please contact us from the FATUITE official LINE.

Q: Does it contain surfactant?

A: Contains surfactants that support moisturizing and barrier functions. No petroleum-based surfactants are used.

Regarding delivery

Q: How much is the shipping fee?

A: 600 yen (including tax: 660 yen). However, shipping to Hokkaido, Okinawa, and remote islands costs 1,200 yen (tax included: 1,320 yen). In addition, if you purchase 12,000 yen (tax included: 13,200 yen) or more in one payment , we will deliver it nationwide free of charge.

Q: Is cash on delivery possible?

A: Currently, we do not offer cash on delivery.

Q: Is it possible to ship overseas?

A: Currently, we do not ship internationally.

Q: Is it possible to specify the delivery date and time?

A: Currently, it is not possible to specify the delivery date and time.

Q: How to check the delivery status?

A: We will notify you to the email address you registered at the time of shipping. In addition, if you register FATUITE official LINE and link your account, you can check your purchase history and delivery status. please register.

Q: How soon will it arrive after ordering?

A: In the case of standard shipping, we will ship within 5 business days after your order. However, if there is a notice of delay in shipping in advance, or if there are long holidays such as national holidays, Obon holidays, New Year's, etc., shipping delays may occur. note that. *Shipping times may differ for each product, so please check the details on each product page.

About cancellation/return

Q: Is it possible to return the product after confirming the order?

A: Please note that in principle we cannot accept cancellations of orders due to customer convenience after the product has been shipped. As an exception, within 5 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. If any of the above apply, we will bear the shipping costs for returning the product.

Q: Is it possible to exchange after confirming the order?

A: Please note that in principle we cannot accept exchanges due to customer convenience after the product has been shipped. As an exception, within 5 days after receiving the product, we will accept exchanges and returns only if the product arrives different from the order or if the product is defective. If any of the above apply, we will bear the shipping costs for returning the product.

Q: Is it possible to cancel after confirming the order?

A: Please note that in principle we cannot accept cancellations of orders for personal reasons after the product has been shipped.

Registration/change of member information

Q: I would like to add or change my member information.

A: You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can add or change the member information of registered customers. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

Q: I registered my member information by mistake.

A: You can change your member information from My Page. If you tap Confirm registration information in My Page, there is an edit button. By tapping the edit button, you can change the member information of the registered customer. In addition, even if you edit the member registration information after completing the purchase and before the delivery of the relevant product is completed, the shipping address information for the relevant product will not be affected. Please note that changes will only be reflected after your next order.

Q: I want to change my email address.

A: I'm sorry, but the email address cannot be edited from the user screen. If you entered your email address incorrectly or would like to change it, please contact us via our official LINE. In addition, various notifications such as purchase completion and shipping notifications will be sent to the registered email address from our info@fatuite.com. Please be careful about the reception setting of the e-mail address.

Q: I cannot receive emails.

A: All automatic notifications will be sent to your registered email address from info@fatuite.com. First of all, please check whether the email has arrived in your spam or spam folder. In addition, if you use mobile carrier mail or icloud mail, there are many cases where spam mail settings are particularly strict, so please check it.

Q: I can't log in.

A: Click the three lines on the top left of the screen (for smartphones) or the human icon on the top right of the screen (for computers) and enter your registered email address and password from there to log in. If you have not yet registered an account, please create an account from the same screen.

Q: I forgot my password.

A: If you have forgotten your password, you can reset it by resetting it. Please click the reset password button on the login screen and follow the instructions to reset your password.